Luxury hospitality in Hong Kong represents the pinnacle of service excellence, and few understand its intricacies better than this week's guest, Ryo Miura. With 17 years of experience in Hong Kong's most prestigious properties, including roles at Rosewood HK, the former Intercontinental Hotel (now Regent), and Mandarin Oriental Hotel, Ryo brings unique insights as the current Executive Housekeeper of Island Shangri-La Hong Kong.
The convergence of luxury standards and sustainability initiatives forms the core of our discussion with Ryo, who has been at the forefront of implementing ESG practices within the Shangri-La Group. His particular focus on uniform and linen management through partnerships with companies like Crestwell demonstrates how five-star properties can maintain their exceptional standards while embracing environmental responsibility. Drawing from his academic background, including an Executive Master's Degree in Global Hospitality Leadership, Ryo offers a sophisticated perspective on the evolution of sustainable practices in luxury hospitality.
As someone who has ascended through the ranks of Hong Kong's most prestigious hotels, Ryo provides valuable insights into how high-end properties can successfully integrate sustainable practices without compromising their legendary service standards. His willingness to experiment with innovative solutions and new products at Island Shangri-La Hong Kong showcases the property's commitment to leading the industry in sustainable luxury.
Tune in to this episode of Crestwell Edit to learn how one of Hong Kong's most prestigious hotels balances luxury service with environmental responsibility, and discover the future of sustainable practices in high-end hospitality.